Technology: IT Help Desk
Advance Your Skills as an IT Help Desk Specialist
IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
Advance your skills in resolving hardware and software issues.
Learn how to prepare for certification.
Enhance your communication skills for successful interactions.
Learning path details
20 hours of expert-created content
14 items of learning content
Section One14 ITEMS 19h 43m
Windows 10: Administration
By: Martin Guidry
Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.
1h 58m 57s
Windows 10: Manage and Maintain Windows 10 (2016)
By: Joli Ballew
Extend the life of your PCs by learning how to perform basic management and maintenance of Windows 10. Learn how to monitor events and performance, back up and recover Windows 10, and configure authorization and authentication.
2h 29m 49s
Learning PC Maintenance and Performance
By: Dan Gookin
Learn how to maintain and optimize the performance of your PC. Make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.
Troubleshooting Common PC Issues for Users
By: Dan Gookin
If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Learn how to troubleshoot a range of hardware, software, and network issues.
1h 58m 52s
CompTIA A+ Cert Prep (220-901 and 220-902): The Basics
By: Mike Meyers
Get an overview of the CompTIA A+ exam prep process. Learn what each exam covers and how A+ certification benefits you.
Innovative Customer Service Techniques
By: Jeff Toister
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
By: Brenda Bailey-Hughes
Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.
1h 24m 34s
Writing Customer Service Emails
By: Leslie O'Flahavan
Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.
1h 6m 4s
Phone-Based Customer Service
By: Jeff Toister
Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.
Time Management Fundamentals
By: Dave Crenshaw
Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.
2h 53m 20s
By: Mike Figliuolo
Learn how to make better business decisions faster, incur less risk, and gain support for your decisions.
By: Chris Croft
Management trainer Chris Croft discusses the qualities of great teams and what you can do to be an effective team member.
1h 16m 9s
Conflict Resolution Foundations
By: Lisa Gates
Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.
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