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How do IT help desks differ between industries?

From the course: IT Help Desk for Beginners

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  • Course details

    Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to venture into the field of technical support or seeking to strengthen their overall technical savvy and skills. It covers the fundamental IT help desk responsibilities, including software installation, networking, and troubleshooting. Learn about removing software from a computer, networking through the command line, joining computers to a domain, and more. Instructors Jason Ruediger and Mariecor Agravante also teach important soft skills, including customer service skills relevant to the help desk professional.

    Instructor

    • Jason Ruediger

      Jason Ruediger

      Chief Technology Officer (CTO) at HypheNet
      View on LinkedIn

      Jason Ruediger is an IT educator and senior systems engineer.

      He is a seasoned professional with managerial responsibilities in the IT field. He has expertise in help desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his bachelor of science degree in network security engineering. He is also a military veteran.

      View all courses by Jason Ruediger

    Skills covered in this course

  • Welcome

    - [Instructor] Hello and welcome back to IT Help Desk for Beginners. In this video, we will go over how does IT Help Desk differ between industries. In our previous sessions, we learned that the IT Help Desk focuses on resolving the customer or client's technical needs in timely fashion. We also learned that, in smaller companies, the IT Help Desk can be manned by one or up to a handful of employees, while, in larger companies, IT Help Desks can be staffed by even more personnel. In this session, we'll touch upon the IT Help Desk differences between industries. IT Help Desk in a software company. Software companies are businesses that create, develop, maintain, and sell software. Their IT Help Desks, therefore, will center around providing resolution to issues relating to the software's use and implementations. Examples would be the IT Help Desks for companies like VM software, Citrix Systems, HP Enterprise Security Products, Siemens, POMS Software or SADA, VMware, Semantic, Oracle…

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Course Contents